Frequently Asked Questions

Which payment methods are accepted?

We accept

  • MasterCard
  • Visa
  • American Express
  • PayPal
  • Amazon Pay
  • Discover
  • Diners Card
  • JCB
What countries do you ship to?

Maxxmoda.com currently ships to the following countries.

United States

United Kingdom

Canada

France

Germany

Italy

Spain

Japan

Mexico

South Korea

What is your fulfillment process?

The Maxx Moda fashion boutique ships most of the products on our website directly from our manufacturing partners using a process called “Drop Shipping”. Once your order is received, it is immediately transmitted to the correct partner who will pull the item from inventory and do a visual inspection to insure it is free from any manufacturing defects. When the item passes inspection, it is packed for shipping and you are emailed a tracking number.

We make every effort to insure all orders are shipped within 24 hours. However, depending on what time your order was received and the time difference with most of our manufacturing partners, it may take a maximum of 48 hours.

How long will delivery take?

All orders will be shipped by ePacket Express Service and delivery to your door will take between 7 – 21 days.

How can I track my order?

DOMESTIC ORDERS

You can track your order at any time online via ourOrder Status page. You will need to provide your email address and order number. You also can track your order by clicking on the tracking link included in your shipping confirmation email.

INTERNATIONAL ORDERS

You can track your order using our shipping partners portal by clicking here.

Do I receive an invoice for my order?

You will receive a order confirmation email once your order is placed. When your order is shipped we will send you a shipment confirmation and tracking number. Also, a hard copy of the receipt and packing list will be shipment package.

How secure is shopping in the Online Shop? Is my data protected?

All payments are secured using Authorize.net and 256-bit SSL encryption

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

What is buyer protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.